The Telecom team is looking for an individual with strong technical and troubleshooting skills to support GPON based fiber-optic and wireless networks at Disney Parks and Resorts. The Sr. Tech Specialist must be a subject matter expert (SME) responsible for in-depth analysis, configuration, testing and validation of fiber optic networks and GPON solutions across property. The individual must also have a strong understanding of Optical networking, IP networking, and telephony demonstrated through past examples.
Responsibilities
- Provide oversight of the GPON based Wi-Fi network, including monitoring and maintenance based on SLAs and Disney Design Standards.
- Provide level 3 support to triage optical and wireless connectivity issues including network outages, OLT and ONT software issues, and fiber-optic troubleshooting.
- Provide operational design input into new GPON/XGS-PON deployments.
- Act as subject matter expert (SME) for operational support of fiber optic devices.
- Document and map new Fiber and Circuit Infrastructure for Parks and Resorts
- Interpret fiber optic test results from contractors for quality and acceptance.
- Develop and implement processes related to Optical Network support solutions.
- Create detailed reporting metrics regarding GPON network performance and usage.
- Support outages and communicate technical updates to Leadership, including RCA for the outages. There is an on-call requirement with this position.
- Provide hands-on support for GPON changes, installations, and emergency maintenance.
- Develop, review, and/or approve MOP's following Disney's change management process.
- Ensure firmware and software stay up to date with Disney Security standards.
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HR@insightglobal.com.
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- 10 years in the telecommunications Industry as a Network or Operations Engineer
- Strong knowledge of fiber-optic design and installation best practices
- Strong knowledge of GPON, Fiber-based networks, and OLT/ONT experience
- Solid understanding of radio frequency (RF), wireless, and cellular networks
- Demonstrated understanding of various fiber optic measurement and testing tools (i.e. OTDR), fiber optic splicing and best practices
- Solid understanding of network protocols to include: BGP, OSPF, RIP, ISIS, MPLS, etc.
- Advanced user of Microsoft Excel, PowerPoint, and Visio
- Experience with ArcGIS, 3GIS, Patch Manager, or similar tools
- Make sure- they have a degree and experience as stated or do not submit -- must have 4 year Technical Degree with appropriate certification
or more technical certifications within information technology (IT), networking, security, telecommunications, etc.
-On call schedule will rotate among team members- every 8 weeks or as needed.
- Must be onsite 5 days per week in Orlando- No exceptions
- Calix, Cisco, HP-Aruba, or equivalent industry certifications in networking or telecommunications (Calix E7, CCNA, CWNA, CCNP, ACMA, ACMP, CWS, ECSE, etc.)
- Fiber Optics and Infrastructure best practices
- RCDD certification
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.