Insight Global is looking for a Credit and Collections Admin. You will be responsible for the following:
Provides clear, concise, and timely communication to internal and external stakeholders
Provides timely, efficient and effective collection and dispute resolution efforts and customer engagement and a deep understanding of Customer-to-Cash processes and business models with a focus on strategic accounts and escalated dispute resolution
With Manager guidance, negotiates complex customer settlements and payment plans with the appropriate approval authority
Recommends accounts receivable for bad debt write-off and placement with third party collections agencies
Identifies and manages collection trends which delay collection and provides guidance in order to avoid bad debt loss
Identifies and resolves procedural and operational issues which could adversely affect collection of the accounts receivable
Makes recommendations for process improvements focusing on the Customer-to-Cash cycle
Contributes to the completion of monthly and quarterly reports, reserve recommendations, and Consolidated Accounts Receivable Report
Prepares ad-hoc reports
Manages the collection and dispute resolution of complex / strategic accounts receivable
Meets with customers to discuss their business plans, credit risk, payments, risk mitigation, and process improvements
Responsible for managing bankruptcies, insolvencies, and third party collection
Assists the Collections Team in preparation of ad- hoc reports to support business intelligence activities
Assists in the development and implementation of new technologies to improve efficiency and effectiveness
Develops and presents business cases in support of systems changes or initiatives
Works with business partners to implement appropriate strategies for managing the collection of the accounts receivable and resolution of disputes in support of Disney businesses
Collaborates with Disney business leaders to mitigate risk to the accounts receivables and future revenue
Keeps abreast of industry, market and business conditions.
Provide overviews and alerts for high risk delinquent customers
Provides C&C leadership across business partners by resolving escalated collections issues, working with strategic accounts, and performing regular account and portfolio reviews
Works with team to lead in execution of escalated collection and dispute resolution of technical, account, and procedural challenges
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Collaborates and solves problems -- works with others to resolve significant issues, clarify or interpret complex information
Engages with internal and external personnel and leadership
Works with internal businesses and customers to support the free flow of profitable goods and services
Prepares and presents Analyst presentations
With Manager guidance, negotiates and advises customers and vendors with complex credit and business issues
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.