Job Description
The Senior Technology Program Manager -- Business Automation Platforms will be responsible for managing enterprise-level programs and/or multiple projects within the Disney Enterprise Technology portfolio. The Senior Technology Program Manager within EnTech, is a senior program level role responsible for program level ownership of complex large-scale technology-driven projects across a diverse portfolio supporting all aspects of EnTech and its partners. The Senior Technology Program Manager will also be responsible for developing a consolidated view of the program, and for program deliverables including issue/risk management, cross-project dependencies, risk analysis, financials, stakeholder coordination, and regular communication of status. This individual will work closely with various project owners to define the project team and assign responsibilities.
The Senior Technology Program Manager -- Business Automation Platforms (BAP) will:
* be embedded within a solution delivery team and will manage multiple enterprise Service Management product strategy and execution programs/projects impacting ServiceNow (SNOW) and Salesforce platforms for a large-scale matrix organization with internal and external partners, and ~1000 application owners across multiple project teams and segments
* partner/collaborate with technical delivery leaders, project managers, business teams to manage the end-to-end program
* serve as a PMO program led to multiple Business Automation Platform project managers providing Project Management methodology support and mentoring/coaching, guidance, portfolio reporting
* have proven experience leading integration projects driving the initiative from planning, requirements gathering, through execution and implementation -- time, cost, scope, quality
* facilitate technical conversations with the goal to illicit issues/risks migration throughout the course of the initiative
Required Skills & Experience
8+ years of technology project/program management experience managing large financial transformational programs, and projects in a large-scale matrix organization (must be able to understand software's capabilities & what it can/cannot do)
- Responsible for schedule, budget, and scope; oversight of multiple project managers and vendors
- Experience with implementation, configuration requests, and migration requests
5+ years with Agile
ServiceNow Implementation Experience: will be implementing & enhancing new modules of SN
Previous experience managing project financials (ideally $1M+)
Excellent communication skills with the ability to influence and lead others across all levels of the organization
Nice to Have Skills & Experience
SCRUM certification
Business process design and engineering
Salesforce
Clarity PPM, Smartsheet
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.