Customer Service Representatives

As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and building positive relationships. We offer competitive compensation, opportunities for career growth, and a supportive work environment.





Day-to-Day:

- Provide exceptional customer service to clients via phone, email, and chat

- Assist customers with inquiries, concerns, and requests in a professional and timely manner

- Resolve customer complaints and issues with empathy and patience

- Upsell products and services to customers when appropriate

- Maintain accurate customer records and update information as needed

- Collaborate with other team members to ensure customer satisfaction

- Follow company policies and procedures for handling customer interactions



We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Must-haves

- Previous experience in a customer service role is preferred

- Strong communication skills, both verbal and written

- Ability to analyze customer needs and provide appropriate solutions

- Familiarity with phone etiquette and professional communication standards

Plusses:

- Sales experience is beneficial but not required

- Bilingual skills are a plus

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.