Technical Support Coordinator

Post Date

Jan 17, 2024

Location

Miami,
Florida

ZIP/Postal Code

33126
US
Oct 01, 2025 Insight Global

Job Type

Contract

Category

Help Desk

Req #

MIA-675550

Pay Rate

$23 - $35 (hourly estimate)

Job Description

As a Technical Support Coordinator, you will be responsible for monitoring technical issues occurring with our client's Kiosk systems within their restaurants and coordinating with field vendors to perform upkeep and maintenance. You will identify technical issues as the kiosks are being deployed, and work with the teams in the field who are responsible for the physical upkeep of the kiosks to make sure issues are addressed. You will track the reoccurring issues and report that data to the corporate office.

Required Skills & Experience

Must Haves:

· Basic IT technical background and knowledge

· A+ certification

· Ticketing system experience (preferably ServiceNow)

· Must be very sharp, organized, professional

· Excellent communication and customer service skills

Nice to Have Skills & Experience

Plus:

· Associate degree in IT

· Excel Knowledge

Restaurant Industry experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.