Job Description
Insight Global's client is hiring for 3 Quality Assurance Coordinators to work Remote in either FL, GA, TX, or AZ. Individuals will be responsible for ensuring the quality and effectiveness of interactions with students, graduates, and employer partners across all different channels of communication. This role will entail functional, support, and compliance responsibilities within the Career Services department at this organization. The Quality Assurance Coordinators will collaborate with team leaders, operational support, amongst other quality assurance resources to monitor different channels of communication, research activities in the CRM, and gather results that point to areas of improvement. This role will also include acting as a key member of support in coaching and team development for the management staff. These individuals will be responsible for listening to a large volume of calls, along with research in the CRM tool, and providing information & feedback regarding process improvement back to the manager of the specific team you are working with.
Required Skills & Experience
* High School Diploma or GED.
* Minimum of one-year of experience performing quality assurance functions, preferably in a call center environment that is primarily outbound.
* Minimum of one-year of experience with outbound calling.
* Minimum of one-year of experience with data entry, consumption, review, and/or manipulation.
* Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.
Nice to Have Skills & Experience
* Experience with a Customer Relationship Management ("CRM") software and ability to provide specific examples.
* Phone-listening and monitoring experience.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.