One of our top clients is seeking for onsite Desktop Support Technicians to join their team. This position will be onsite to support internal users on any Level 2 needs needed from the end user. Support can vary from re-installing laptops, adding users to AD groups, installing new monitors, changing out hardware, troubleshooting Citrix/ email issues and more. This person will be the sole provider for the clients Florida site. Culture is very important to this team as well! We are searching for driven individuals that want to engage with their colleagues and that embody the positive company culture this group brings to the company! An additional break-down of the day to day and the clients environment is shown below -
Client Environment
· Hardware installation (~10-15 computer builds per month)
o 80 users onsite
o 120-150 users remote attached to the building
· Hardware upgrade
o About 5 users a month to upgrade
· Remote support
o About 15 hours per week of prime support on the phone switch to help the NA team.
- 3+ years of experience in of Desktop Support experience in a PC/Windows environment.
- Have previously worked in an IT call center or service center OR comfortable working on the phones to provide IT support
- Experience troubleshooting Microsoft Office 365 products (Examples: exchange, Azure, ADFS, ect.)
Extensive experience with Active Directory
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.