A tobacco company in Jacksonville, Florida is looking for an End-User Services Manager. You will be responsible for helpdesk management, incident management and escalations management. They are a 95% Windows shop, and their helpdesk is responsible for password resets, new hires, terminations, break-fix, troubleshooting and access management. You will be responsible for working on the helpdesk process and having a vision for the direction of the team.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.