Insight Global is looking for a Secret cleared Entry level Help Desk technician in support of a Federal client out of Jacksonville, FL. The tech MUST have a Security+ certification and be able to work either of the following hours:
2nd Shift Sat-Sun 1800-0630/ 3rd Shift Thur-Fri (Wed) 2200-0630
1st Shift Sat-Sun 0600-1830/ 3rd Shift Mon-Tues (Wed) 2200-0630
The Contractor shall provide 24 hours/day, 365 days/year support (24 hours/day, 366 days/year support in Leap Year) and the identified locations. The Contractor shall provide daily on-site support at the Clinics through installation, troubleshooting, and support of networked computing devices and stand-alone computing devices. This includes configuring and storing the deployable image for each End User Device within the standards. The Contractor shall perform these responsibilities independently of the main facility.
The Contractor shall perform daily activities including, but not limited to, processing service tickets related to computer problems, domain account / access, password resets, CAC PIN resets and mapping to shared drives/printers and various computer peripherals; additionally, the Contractor shall also assist with the IT administration of staff personnel (military, civilian, and Contractor employees) checking in/out of the command. Responsibilities may include such things as configuring and installing new or replacement computers and network printers; and maintaining network switches, routers and cabling.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.