Insight Global is looking for a Help Desk Technician to work for an insurance company in Jacksonville, FL or Birmingham, AL. As part of our Help Desk team, you will provide first level support to district personnel for field specified applications including, but not limited to field automation system, handheld computers, and agent web portal. You will occasionally work with network services, telecom vendors, and application development to fully resolve problems. You will troubleshoot, identify problems, resolve issues, and document issues and resolutions.
* Excellent customer service skills -- able to empathize and have patience with the end user
* Knowledge of Windows 10 OS
* Strong documentation skills -- Able to assist in writing KBRs and SOPs in between calls
* Comfortable working and collaborating remotely
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.