The Research Clerk is a part of the Customer Request Team who handle release requests, copies, imaging, and organization of collateral files and documents with other assorted tasks. This includes handling litigations that come through from clients and maintaining good customer service. The team at large is responsible for four main functional tasks that they delegate to different units. This person will be specifically supporting the Pending unit which is the beginning of the release process. This involves intaking requests and filtering them to the correct area for processing.
-High school diploma and one to three years of experience in an office setting (longevity)
-They need to know Excel (basic knowledge)
-Professionalism and customer services skills when under stress
-Self-starter attitude who is looking to grow within US Bank and has strong work ethic!
-Can lift 30-40Ibs
- Mortgage knowledge or loan processor experience is VERY appreciated.
- Bach or Associates
- Underwriting experience
- Excel (v-look ups, Macros, Pivot Tables)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.