Job Description
IntelAgree, our AI-based contract lifecycle management (CLM) platform, empowers legal teams to do impactful work, not busy work. Every day, over 100 of the world's largest brands -- ranging from all three of Tampa's professional sports teams to Fortune 500 companies -- rely on our software to accelerate their contracting cycles by an average of 50%. Now, we've got even more ambitious growth goals ahead of us -- and we need a client success manager to help us achieve them.
Deepen and nurture existing client relationships. Relentlessly explore and uncover new ways to delight clients, retain (and grow) revenue and renewals, and provide a white-glove client experience.
Become the trusted, go-to advisor for your clients. Collaborate with your clients to craft a strategic vision and convert business challenges into solutions.
Accelerate IntelAgree's growth. Drive pipeline development and revenue generation for assigned client portfolio and execute company strategy in target customer segments.
Establish your leadership. Lead client engagement, advocate internally, and produce results (protect, defend, and grow) for existing revenue streams, increase client satisfaction, and product consumption.
Inspire client advocacy. Drive acquisition of net promoter scores, G2/online reviews, case studies, and other methods of capturing client feedback and success.
Be the eyes and ears of IntelAgree. Identify and convey to internal
stakeholders, based on client feedback, potential product improvements and champion those updates.
Become the ultimate problem-solver. Escalate points of concern for the
customer and ensure clear visibility of critical client issues to internal
stakeholders.
Educate customers on all things IntelAgree. Teach customers about product and service offerings through product demos, set clear expectations for deliverables, and ensure proactive customer service
Required Skills & Experience
BA/BS degree or equivalent related work experience in technology, science, business or related field preferred.
Minimum 5 years of experience in customer success or selling in the technology space, with a solid track record of portfolio management, upsell/sales, account management, and a high level of initiative and personal performance. Multi tenant SaaS is a plus.
Must show a track record of proactively engaging and growing accounts with relationship building at the highest levels of clients' organizations.
Minimum 5 years of increasing responsibility with demonstrated results in customer success/account management.
World-class communication and presentation skills with a solid track record of previous client engagement and sales successes.
An unquenchable thirst for knowledge about our business and the people working here.
Passion for achieving results and seeing projects through to completion.
A self-starter mindset and willingness to learn new technologies, tackle
challenges, and collaborate across teams.
Strong analytical skills, business acumen, and ability to multitask and manage multiple accounts in various lifecycles.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.