A company in Sunrise, FL is looking for a Helpdesk/Desktop Support Engineer to join its Home-based Servicing team. The role of this technician will primarily be to image and deploy laptops and virtual kits to remote employees across the country. Since they will be supporting remote workers, the majority of the tickets will be focused around network connectivity, access controls, and or software/application issues. If an internal employee is having connectivity issues, this Technician will troubleshoot them to determine if it's end-user errors, VPN issues, or if it's an issue with the employee's internet service provider (ISP). If the issue is with the ISP, the Engineer will be responsible for contacting the appropriate person from that company to continue to troubleshoot and resolve the network issue. They will also provide support surrounding AD issues. This is an onsite position as it is an essential business to the company.
3-5 years of Help Desk and/or Desktop Support experience ideally in large organization (1,000+ staff)
Imaging experience
Windows 10 troubleshooting and diagnostics
Strong application troubleshooting (Outlook, Office 365, etc.)
Networking troubleshooting (network connection diagnostics, VPN)
Active Directory
IE & Chrome troubleshooting
Excellent written and verbal communication
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.