Job Description
An employer is looking for a NOC Help Desk candidate in the Tampa, FL, area. The specialist will be the first line of support for their customers. The position will be mostly customer service with the opportunity to learn technical network skills and troubleshooting. They will be working off a ticketing system to answer customer issues, monitor security systems, and complete routine IT tasks.
Required Skills & Experience
- 1+ years of experience within a call center / helpdesk environment
- Excellent communication and customer service skills
- Basic understanding on IT lingo and able to escalate tickets to the tier 2 group
- Basic understanding of IP addresses, ports, protocols, firewalls, Windows, Linux, etc
- must be comfortable working second shift: (Wednesday 1:00PM-11:30PM, Thursday 1:00PM-11:30PM, Friday 1:00PM-8:30PM, Saturday 7:00AM-7:30PM)
Nice to Have Skills & Experience
- Physical security experience (access controls, CCTV, cameras, etc)
- Data center experience
- IT certifications (A+, Network+, Security+)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.