Job Description
CSX is in need of a detail oriented Mobile Device Sr. Engineer able to handle a fast-paced environment. The senior engineer is responsible for working with development teams to identify mobile hardware configurations to run homegrown applications and supporting the companies' cellular phones, smartphones, tablets, and the Mobile Device Management systems. They will work within a project team focused on configuring over ten thousand devices with products that will configure, and control based on regulatory requirements. In partnership with other mobile SMEs, they will help plan the configuration, deployment, training, and operationalizing of the products.
This successful candidate will have experience interacting with influential business groups and cooperating with the IT Service Desk, System Engineers, Administrators, Network staff, and Application Developers to provide quality end-user support for Information Technology (IT) applications, products, and services.
Required Skills & Experience
* 10 years professional work experience in mixed environment of IOS/Android/Windows/Mac OS support
* 5+ years' experience with JAMF administration and support
* Experience with Mobile Device Management systems (JAMF, Workspace One, Intune, etc.)
* Experience with the remote deployment and management of iOS and Android devices
* In depth understanding of carrier configuration and mobile hardware.
* Experience with ITSM Tools for incident and service request tracking.
* Strong troubleshooting, problem solving and creative thought-processing skills.
* Must be able to communicate effectively and cooperatively with end-users, IT staff, management, and vendor support personnel.
* Experience with working multiple projects at once.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.