Job Description
This individual will provide expert production support of critical 24x7 Clarity PPM production processes & integrations to support all portfolio, project, time entry, resource & financial forecast reporting for this LOB. Execute, monitor, troubleshoot, determine root cause and validates jobs/processes for all regular sustainment activities to ensure uptime and reliability of existing Clarity PPM and integrations. Resolve most common PPM integration issues and escalates complex issues to Sustainment Lead when unable to resolve. Additionally performing administrative and data reporting tasks as needed. They will need to support change management and vendor planned maintenance validation activities as needed. Provide excellent service to end-users as needed while responding to and update support tickets as needed.
Required Skills & Experience
- Minimum 3-5+ years of progressive experience as a Clarity backend Administrator
- Advanced level knowledge of Clarity PPM tool functions and capabilities (e.g. Clarity Security, Resource Mgt, Portfolio Mgt, Financial Mgt, Time Mgt modules/UI)
- Prior experience supporting Clarity PPM application with SAP/ERP integration
- Able to independently troubleshoot Clarity PPM integrations production issues
- Experience providing Clarity PPM Level 2, & Level 3 support
- Excellent analytical, debugging and technical problem solving
*Technical Skills: Clarity PPM in web hosted environments, SFTP, SQL, NSQL, Oracle*
Nice to Have Skills & Experience
* Globalscape, AWS, Python, GEL Scripting, XOG Processing, ServiceNow, Slack
* GITHUB for source control, JIRA, RPA
* Experience in supporting large-scale businesses and time entry systems.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.