An employer in Tampa, Florida is looking for a remote L2 Application Support Technician. This person will:
Dealing with incidents and access requests for proprietary in-house applications.
Receive tickets from escalated from Level 1 service desk, triaging issues and resolving as needed, Identifying areas for improvement, documenting knowledge-based articles after an issue is resolved, closing out tickets, and attending training (and eventually providing training) within IT group.
Windows support experience
Shift times vary based on need (shift may be any time between 7AM-8PM EST)
5+ years of experience in IT with at least 1+ years of experience in an application support role
Experience with ITIL
Windows environment experience
Experience providing support in an enterprise-level environment
Need to be comfortable talking to internal users and external clients
Triaging and diagnosing issues with the network
User provisioning request resolution
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.