MUST LEGALLY BE ABLE TO SUPPORT SERVERS THAT HOST GOVERNMENT AND LEGAL ENTITIES
Our Global Technology Solutions group is looking for a Senior Systems Software Engineer to partner with various business teams to support the rollout of an AIOPS alerting intelligence platform. The candidate will leverage some of the latest AIOPS technology to develop a holistic approach to enhance systems and application reliability with a focus on superior customer experience.
The ideal candidate will collaborate with the infrastructure and application teams to discover alerting sources utilized and how those sources are related to application health with a focus on observability. Advanced knowledge of system architecture monitoring logging alert content structures data analytics application development testing and operational stability will help transform the way the teams operate today. The candidate will possess advanced scripting and coding capabilities to develop artifacts for alert event correlation ingested from diverse monitoring sources and leverage AI/ML to automate recovery actions.
Five or more years of experience as a full stack Linux Systems/Application Support Engineer
Familiarity with Tomcat MySQL/Percona support and SQL queries RHEL RabbitMQ Elasticsearch nginx haproxy
Understanding of HA design cross-site replication local and global load balancers etc
Experience with Security Hardening Vulnerability/Compliance OS patching
Strong knowledge of performance monitoring metrics capacity planning and management
Hands on Scripting Programming - REACT Java JavaScript Python bash Ansible YAML etc.
Understanding of data parsing and regex syntax
Experience with application onboarding - capturing requirements understanding data sources application relationships manage meetings training etc
Familiarity with Splunk HP OMi/Infrastructure agents APM/New Relic Oracle OEM Catchpoint syslog events SNMP events Zabbix ServiceNow etc
Understanding of CMDB and asset relationships topology maps and alert enrichment
Develop new processes to prevent problem recurrence and automated recoveries
Strong data analytics and centralized reporting ex. Grafana dashboard integration
Identify opportunities to improve architecture/engineering practices
Strong skills in creating documentation - engineering runbooks support procedures user onboarding and support documentation
Familiarity with Confluence and JIRA
Mentor staff to replace manual processes with automation
Collaborate across all levels of the organization to drive the SRE model
Familiarity with supporting enterprise container based platforms
Data ingestion enrichment from various sources webhooks and REST APIs with JSON/XML payloads
Strong knowledge of Unix/Linux based systems and experience troubleshooting applications running on these systems
Experience with software design lifecycle including testing implementation and delivery
Ability to apply a systematic approach to solve problems with a sense of ownership and drive through resolution
Ability to recognize and identify root cause events in order to assist application teams and train the AI/ML
Effective communication skills with the ability to articulate technical details to diverse audiences
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.