What is the specific title of the position? Tech Support - Desktop Field Services
Work location? Must be local to Tampa or Orlando FL
Work hours? Monday-Friday 8 hour shift between 7:00am-10:00pm EST. Shift flexibility is a requirement.
Please provide a summary of the project/initiative that this candidate will be working on? Candidate must be able to provide onsite IT support to more than 70 clinics throughout Tampa FL. Project includes daily operational support Tier 2 end user device support and the integration of clinics.
Please describe the team the candidate will be working with - how many members? Manager Supervisor and 9 team members
TOP REQUIREMENTS: Customer Service Desktop Field Support skills experience technical troubleshooting
*** What experience will set candidates apart from one another? Customer service skills end user Tier 2 device support experience printers technical troubleshooting ability. ***
INTERVIEW PROCESS:
How many rounds? 2 max Webex video required 30 min with manager and team lead
How technical will the interviews be? Basic troubleshooting and a few in depth Tier 2 IT related questions to determine technical ability
What are the top 5-10 responsibilities for this position?
Must have a valid drivers license car insurance and dependable vehicle
Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service including quality care and concern with each and every internal and external customer
Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
Ensures proper ticket communication protocol including announcing arrival work performed status and departure
What software tools/skills are needed to perform these daily responsibilities?
Knowledge of remote assistance tools Active Directory Citrix VPN LAN and WAN
Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements
Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution
What skills/attributes are a must have?
End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software desktops laptops tablets smart phones printers telephones and cabling environments
1 - 3 years of experience in desktop laptop and smart phones troubleshooting.
Experience with Android and Apple IOS support
Must be able to lift up to 70 pounds
You will be asked to perform this role in an office setting or other company location
What skills/attributes are nice to have?
2 years experience in troubleshooting laptop and desktop issues in Enterprise Environment
2 years experience Microsoft Software Office Suite
Knowledge of Active Directory Citrix Microsoft SCCM
LOCATION: Tampa or Orlando
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.