Job Description
Insight Global is searching for a self-motivated and tech savvy learners who are interested in pursuing a long-term role in our client's EHR (Electronic Health Record) systems support team. The traditional day will consist of answering inbound calls from end-users (clinicians and doctors) relevant to supporting this EHR product, as well as supporting various ancillary applications which work alongside it via a ticketing system. Applicants should expect to work 8:00am-5:00pm shifts, as well as one to two 11am -- 8pm shift / week, no weekends. If selected, there will be a minimum 5-6 week training process on the proprietary EHR system.
Supporting clinicians and doctors
Must be able to multi-task -- using multiple screens, working through queue
Most common issues in the queue: password resets, duplicate patient accounts need to be merged, appointments that need to be adjusted (moving medical records), forms missing, form functionality, e-scribe issues, medication lists not populating, reports not displaying correctly, system defects
Footprints and Jira used for ticketing system
Partner with development team for escalations
Required Skills & Experience
Enthusiastic personality, self-motivated attitude, quick learner
EHR (Electronic Health Record)/EMR (electronic medical records)/healthcare experience - Understanding of various forms used and functionality
High School Diploma minimum
Customer service/support experience via phone
Nice to Have Skills & Experience
Experience working with medical records, (ex. Medical terminology class, or an ex-tech in a medical setting)
Highly prefer service desk internship/previous work experience
Call center experience
IT experience background -- must be "tech-savvy" -- ideally previous service desk/application support experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.