An employer is looking for a Desktop Support Tech to sit at Homestead Air Reserve Base in Florida. This person will function as a focal point for user problem resolution. They will utilize Remedy to enter, document, track, coordinate resolve user ticket issues as well as help image, reimage, work and assist tech refreshes for printer support, hand help mobile devices, tablets etc. Other responsibilities will include managing the Remedy ques supporting the local users and providing an always ready posture
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.