Document Products Specialist

The Product Specialist in the Document Products team is primarily responsible for the day-to-day administration, support, and business-as-usual operation of the firm’s document platforms, including NetDocuments and file transfer applications. These platforms are critical to the secure creation, management, governance, and delivery of client and firm content.
The role is responsible for delivering day-to-day document governance and access management activities to support compliance with client requirements, firm policies, and regulatory obligations.

• Act as a trusted, knowledgeable resource for NetDocuments and related document management applications, providing day-to-day functional support, guidance, and issue resolution to stakeholders.
• Where applicable, run ad hoc reports for NetDocuments and related document applications to support governance, compliance, and operational oversight.
• Create and manage NetDocuments security groups and other access controls to restrict and govern access to document content appropriately.
• Work with stakeholders to respond to operational requirements, triage issues, support routine service requests and changes, and capture enhancement needs where appropriate.
• Monitor service performance, user feedback, and operational trends to support service stability, identify issues, and implement practical improvements.
• Communicate operational issues, service improvements, enhancements, and defects to vendors, and work collaboratively to support prioritization and resolution.
• Manage the day-to-day administration, maintenance, support, and routine change activity for NetDocuments and related applications.
• Carry out hands-on application administration and configuration activities for NetDocuments and associated platforms as part of day-to-day operational support.

Targeting $40-55 an hour

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Five (5)+ years’ experience in information technology, platform support, or a related field required.
• Experience in a law firm or similarly complex professional services environment preferred.
• Experience administering, configuring, and supporting document platforms, including NetDocuments and secure file transfer solutions.
• Experience supporting the day-to-day operation of business-critical platforms, including incidents, routine changes, user support, and service administration.

• Experience with PowerShell and SQL scripting desirable.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.