Job Description
Insight Global is looking for Business Systems Analyst to work closely with the end user to provide functional support to the existing Financial and Acquisition System. The BSAs will assist with troubleshooting issues, identifying the root cause, and documenting solutions for the end user. Additionally, the BSAs will Perform critical system testing to ensure application functionality works correctly to address the customers' needs. This support requires the BSAs to be able to:
• Directly support the end user with reported issues in the Financial and Acquisition system.
• Troubleshoot to determine the source of system errors.
• Replicate the issues, determine the root cause and create and document a workaround/solution (if possible) and communicate it back to the end user.
• Maintain a working knowledge of customer systems and current Help Desk processes and procedures.
• Develop test scenarios and documentation. Perform validation testing.
• Configure system settings based on customer requirements.
• Find and log system defects using software tools, including steps required to repeat and track defects to closure.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- Bachelor's Degree in a related field
- 1-2 years of experience with end user support
- Active Top Secret or TS/SCI Clearance
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.