Job Description
The Technical Service Representative is responsible for managing and executing service delivery under the DC Government citywide electronic security contract. This role combines hands-on technical expertise with contract oversight, compliance management, and performance accountability.
This position serves as a technical representative for DC Government agencies, ensuring that access control, video surveillance, intrusion detection, and integrated security systems are maintained in accordance with contract SLAs, security standards, and regulatory requirements.
Key Responsibilities
Technical experience in diagnosing, troubleshooting, and repairing access control, CCTV, and intrusion detection systems
Manage preventative maintenance schedules, ensure standard response times are met, and emergency response in accordance with contractual SLAs
Serve as technical rep for DC Government agencies under the citywide security contract
Participate in agency meetings and provide service updates and performance reporting
Support contract renewals, modifications, and pricing requests.
Technical Oversight & Execution
Ensure systems are configured and maintained in accordance with District security requirements
Review and interpret project drawings, riser diagrams, and system schematics
Assist with system upgrades, expansions, and lifecycle replacements
Compliance & Documentation
Ensure work complies with DC Government procurement standards and security regulations
Maintain accurate service documentation, asset tracking, and change log
Support audits, inspections, and performance reviews
Experience supporting enterprise-level security platforms such as: RS2 & Genetec
Video management systems (e.g., Milestone Systems)
Intrusion systems (e.g., DMP)
IP-based security infrastructure and network fundamentals
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
3+ years of experience in electronic security systems
Experience supporting enterprise level access control and security systems (DC experience strongly preferred)
Strong understanding of Microsoft Word & Excel.
Valid driver’s license with clean driving record
Ability to pass required background checks and obtain government clearances
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.