Job Description
As a Project Manager, you'll oversee our ticketing system, ensuring timely responses and proper task allocation. You'll handle incoming service requests, prioritize tasks, and lead team meetings in collaboration with the Team Lead. Your role involves continuous improvement initiatives and maintaining an organized workspace. With 2 years of management experience and a Bachelor's Degree, your strong communication skills will be crucial for client interactions. Managing Onboarding, Payroll, PTO, and the full team, your IT background is essential in helping the team as needed. Additionally, you'll run morning meetings, assist the team during high ticket volumes, and develop reports to track team performance, including customer satisfaction surveys. Other duties as assigned by the customer will also be part of your responsibilities.
$35/hr to $48/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
* 2 years in Project or Operations management experience
* Bachelor's Degree
* Comfortable with communicating, reporting and presenting to the client
* Responsible for Onboarding, Payroll, PTO, full management of team
* IT background -- preferably hardware
Nice to Have Skills & Experience
* Experience running morning Scrum/productivity meetings with updates from customers and prioritizing workload for a medium sized team
* Ability to assist team directly when ticket volume exceeds limit
* Experience having a high client facing role, while also managing team
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.