Job Description
Deployment Technicians will support a large‑scale law firm merger, assisting with the integration of end users from two legacy environments into a new, unified IT environment, followed by a Windows 11 upgrade initiative. The ideal candidate will have strong technical skills, excellent communication abilities, and experience delivering white‑glove support to professional services users.
This role requires strict adherence to established processes and runbooks, close collaboration with project managers and IT stakeholders, and a strong focus on minimizing user disruption during onboarding and upgrade activities.
Key Responsibilities
Support a phased deployment project, beginning with onboarding users into the merged firm environment, followed by upgrading existing machines to Windows 11
Pre‑provision and configure devices using Microsoft Autopilot
Deploy, configure, and validate Windows 11 endpoints according to firm standards
Enroll and support mobile devices (iOS and Android) using Microsoft Intune
Assist with user setup, profile configuration, and validation of access to required applications and resources
Provide hands‑on, desk‑side and remote technical support to end users throughout onboarding and upgrade activities
Troubleshoot and resolve issues related to device provisioning, user access, OS upgrades, and application compatibility
Follow established runbooks, deployment procedures, and security standards
Document deployment steps, issues, resolutions, and best practices to support knowledge transfer
Collaborate with infrastructure, identity, security, and application teams to ensure a smooth transition
Provide feedback and recommendations to improve deployment processes and user experience
Track and manage device inventory throughout the deployment lifecycle
Travel to firm office locations within the region as required to support onsite deployments
Targeting $35 an hour
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Required Skills & Experience
Experience supporting Windows 10 and Windows 11 operating systems in enterprise environments
Experience with iOS and Android device support
Solid understanding of Active Directory, including users, groups, and computer objects
Proficiency with Microsoft Intune for device deployment, configuration, and management
Hands‑on experience with Microsoft Intune MDM/MAM solutions
Familiarity with device imaging and deployment tools such as Intune Autopilot, SCCM, MDT
Strong troubleshooting skills across hardware, software, and user configuration issues
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
Prior experience supporting professional services or law firm environments is strongly preferred
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.