Senior Infrastructure Manager

Overview: Insight Global is seeking a Senior Infrastructure Manager to provide strategic oversight and operational leadership across the hospital’s network, desktop, and telecommunications environments. This role ensures the day‑to‑day functionality of the hospital’s infrastructure operates on “autopilot”, stable, reliable, and well‑governed, while aligning to ITIL‑based service management practices.

The Senior Infrastructure Manager oversees all network‑related services from Layer 1 through Layer 3, while leading and developing multiple technical teams. This role is not hands‑on keyboard‑focused, but requires deep technical credibility to guide managers, validate decisions, and ensure high availability for clinical operations.

Responsibilities:
• Oversee daily operations of the hospital’s infrastructure across:
○ Layer 1: Structured cabling, closets, connectivity pathways
○ Layer 2: Internal LAN connectivity (devices, printers, imaging access)
○ Layer 3: Edge connectivity, firewalls, routers, VPNs, point‑to‑point connections
• Ensure clinicians and staff can carry out responsibilities while maintaining uninterrupted network connectivity
• Provide leadership and guidance to infrastructure managers and team leads
• Ensure infrastructure operations align to ITIL service management frameworks
• Establish and reinforce repeatable processes for incident, change, and problem management
• Serve as escalation authority during critical incidents when needed
• Maintain architectural oversight of the hospital network environment
• Validate design, configuration, and operational decisions made by network leadership
• Ensure Cisco‑based infrastructure is operated and managed to enterprise standards
• Lead, mentor, and support managers responsible for frontline teams
• Ensure teams are trained, supported, and operating within clearly defined processes
• Balance reliability, accountability, and continuous improvement without micromanagement

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Must Haves:
• 8+ years of progressive experience in network or infrastructure operations, with at least 3–5 years in a senior or leadership capacity
• Strong experience overseeing hospital or enterprise network infrastructure
• Deep understanding of Cisco Catalyst 9K (non‑negotiable)
• Solid grasp of Layer 1, 2, and 3 networking
• Experience managing managers and multi‑disciplinary teams
• Comfortable operating within an ITIL‑driven organization
• Operational mindset focused on uptime, stability, and patient impact
• Bachelor Degree in IT or related field.

Preferred:
CCNP

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.