Job Description
Overview: Insight Global is seeking 2 Desktop Support Engineers to provide hands-on, in-person technical support in a fast-paced hospital/clinical environment, with a strong emphasis on Windows 11 imaging, deployment, and end-user support.
This role is heavily execution-focused, deploying and supporting desktops/laptops at scale, installing and maintaining medical and EMR applications, and accurately troubleshooting issues across device, network, and application layers.
Responsibilities:
• Image, configure, deploy, and deliver desktops & laptops
• Build, maintain, and document Windows 11 desktop images
• Automate image and application deployments
• Install & support:
○ Medical applications
○ EMR systems (Altera EMR)
○ PACS / clinical software
• Troubleshoot issues across:
○ Devices | OS | Network | Applications
• Identify root cause and escalate appropriately (PC vs network vs app)
• Support printers, smartphones (iOS & Android)
• Maintain asset tracking & deployment documentation
• Support workstation security (encryption, patching, firewalls)
• Assist with EMR upgrades and desktop refresh initiatives
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Must Haves:
• 3+ years desktop support in a large enterprise environment
○ Healthcare / medical setting strongly preferred
• Associate Degree in Computer Science or 2+ years of experience or BS in IT / related field
• Strong Windows 11 imaging & deployment experience
• High‑volume PC/laptop rollouts & refreshes
• Active Directory (user & group management, basic troubleshooting)
• Strong hardware, OS, network, and application troubleshooting
• Professional customer service & communication (patient-facing)
Preferred Certifications:
• A+
• Network +
• Security +
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.