BOC Specialist

BOC Specialist will be primarily responsible for monitoring and operating the Building Automation System and sometimes answering the Service Desk phone and creating work orders in the site work order system. In this position, you will be expected to apply adjustments in the Building Automation System in response to tenant calls, work orders, alarms. 




Call and Site Coordination:

Works with call center to log and identify problem areas in the building. 
Assists other trades in the field in the active troubleshooting of systems. 
Monitors system for alarms, provides reports and performs triage on system reports and performs triage on system messages.

Systems Operations:

Monitors controlled systems for performance and problems. 
Backs up application software and checks network integrity of control devices. 
Debugs and simulates programs, checks calibration of hardware/software devices, configures parameters and tests control components and software. 
Performs function check of all control systems and documents results. 
Sets up alarms for optimal efficiency and response. 

Service: 

Responds to service calls by determining the problem, identifying the cause, and implementing a solution to address the issues. 
Works with the customer to recommend and adjust a maintenance program for their system. Identifies and implements long term service strategies.  

Performance Quality:

Performs all work in accordance with contract documents and applicable company standards. 
Performs work to meet the required response times and to facilitate others to meet response times.
Develops and maintains procedures and check lists for the execution of service calls, system routine maintenance and commissioning tasks to maintain consistency and completeness of the work. 

Communications:

Keeps Client/Call center informed of questions, progress, information needs, and discrepancies in system and other issues impacting the operation of the building and comfort of occupants. 
Initiates follow up action to secure needed responses in a timely manner. 
Using real time judgement to escalate building issues to the proper entities.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Ability to obtain & maintain HSPD & Secret, preferred HSPD-12 & Secret Active.  
Three years BAS monitoring and DDC controls experience within the building controls industry.
8 years of total progressive experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.