Job Description
Client: Psychiatric Institute of Washington
Position: Business Development Representative - Outpatient Services
Openings: 1
Location: 4200 Wisconsin Ave NW, Washington, DC 20016
Duration: permanent - 20%
PR: $69,000 - $103,000k
Shift: Monday - Friday 9 am - 5 pm
• Hybrid position - they will split time between PIW, their home, and travel across the DMV.
• With flexibility for networking events and conferences; no regular on‑call or holiday coverage.
Interview Process:
• 1st round: 30 minute Zoom interview with the CEO and Director of Business Development & Government
• 2nd round: On-Site interview: conversational, meet the team, and tour of facility with a panel of leaders
Day-to-Day Responsibilities: Insight Global is seeking an experienced Business Development Representative to support the Psychiatric Institute of Washington (PIW), a 130-bed, short-term, acute care hospital providing comprehensive behavioral healthcare for children, adolescents, adults, and senior adults. PIW offers inpatient, partial hospitalization, and intensive outpatient programs, including specialized treatment for chemical dependency.
The Business Development Representative (BDR) drives referral growth for PIW’s outpatient services (PHP/IOP), building and nurturing provider relationships across the DMV. This role positions PIW as the hospital of choice for behavioral health referrals, funnels appropriate patients to outpatient programs, and collaborates tightly with PIW leadership and clinical teams to align outreach with program needs.
Responsibilities Include:
• Market Development & Outreach
Build and expand a high‑quality referral network across hospitals, medical practices, behavioral health groups (psych/psychiatry), school systems (adolescent unit), social service agencies, and acute‑care institutions. Tailor messaging to business operations managers, providers, and practice leaders to convert relationships into active referrals.
• Account Management & CRM
Maintain accurate, timely activity in CRM (Salesforce or similar): track touches, meetings, lead status, and outcomes; provide weekly reporting on contact, referral, and admission activities; manage travel plans and related expense reporting.
• Collaboration & Internal Alignment
Partner closely with the Business Development Director and Outpatient Director to plan outreach, host onsite events/tours, and ensure follow‑up on leads from the Day Center; co‑lead/attend weekly marketing–outpatient syncs; align messaging with program capabilities and access criteria.
• Community Presence
Represent PIW at professional networking events, conferences, and community forums to increase visibility and strengthen PIW’s brand in behavioral health across the DMV.
• Referral Funnel Management
Identify, qualify, and nurture leads to drive outpatient intakes; monitor funnel metrics (source, conversion, time‑to‑admission), troubleshoot obstacles, and share insights to improve access and throughput.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Requirements:
• Bachelor’s degree.
• 1–3 years in business development, marketing, outreach, or sales; within a healthcare setting.
• Clear, effective communication (in‑person, verbal, and written); strong interpersonal and persuasion skills.
• Demonstrated organization and collaboration; sales/BD mindset with the ability to influence without authority.
• Proficiency with computers/CRM to maintain databases and daily activity logs.
• Flexibility to work occasional evening hours for events; willingness to travel across the DMV.
○ Transportation and other related expenses will be reimbursed.
Preferred:
• Direct experience in behavioral health, mental health, psychiatric, and/or substance‑use settings.
• Established provider network in the region with a track record of converting leads into referrals/patients.
• Familiarity with PHP/IOP program models and criteria.
Other Notes:
• Reports directly into the Director of Business Development & Government.
• Team: 2 other Business Development Representatives.
• Collaborates closely with the CEO, and the Director of Outpatient Services.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.