Job Description
Senior Unified Communications Engineer:
- Onsite 5x a week in Washington DC (FBI HQ)
- 6-month contract to hire
- Must possess an active TS clearance at the time of application, be willing and able to obtain SCI access, and pass a CI polygraph.
Qualifications and Experience:
• Bachelor's Degree in Information Systems, Computer Science, Business Systems, or related IT Management or equivalent combination of education, training, and work experience
• 8+ years of computer science experience and engineering for Unified Communications Systems.
• Extensive understanding of Avaya/Cisco/Managed Secure Telephony Platform (MSTP)/Microsoft TAC/Power BI.
• Experience working in an Agile organization using SAFe
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Qualifications and Experience:
• Bachelor's Degree in Information Systems, Computer Science, Business Systems, or related IT Management or equivalent combination of education, training, and work experience
• 8+ years of computer science experience and engineering for Unified Communications Systems.
• Extensive understanding of Avaya/Cisco/Managed Secure Telephony Platform (MSTP)/Microsoft TAC/Power BI.
• Experience working in an Agile organization using SAFe
Responsibilities:
• Oversee deployment activities for Microsoft Teams Telephony Deployment across the enterprise.
• Manage and troubleshoot Avaya and Microsoft Teams Telephony.
• Oversee all engineering activities related to Unified Communications configuration and ensure proper endpoint connectivity.
• Resolve technical issues within systems, troubleshoot performance problems, and ensure efficient operations.
• Ensure that solutions are configured and optimized to meet business needs.
• Maintain and support EVoIP (Enterprise Voice over IP) systems, ensuring peak performance.
• Provide essential back-end engineering support for troubleshooting and resolving T4 tickets related to telephony issues, ensuring timely and effective solutions.
• Provide business process modeling and reengineering support.
• Provide secure reach-back support.
• Ensure that technical strategies align with business needs.
Nice to Have Skills & Experience
None
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.