-Provide Tier 1 and Tier 2 Help Desk support to user community (phone, email or drive-by)
-Follow established processes, using Active Directory to reset user passwords, create/delete user accounts and assign account privileges
-Utilize remote access tools such as DameWare, Jabber, Microsoft Teams to resolve issues
-Utilize Ticket Web (JIRA) to log tickets
-Document and update known fixes for future reference in knowledge base
-Perform WebRAO duties to issue PKI certs for secure browsers
-iPhone 13 and tablet support (set up email access)
-Daily checks and performance monitoring to ensure system integrity, documenting and reporting alerts per established processes
-Assign, activate, troubleshoot and reset RSA Tokens
-Entrust Administrator duties (create, restore and troubleshoot accounts)
-Escalate Issues as needed to Tier 3 (Server, Exchange, Network, SharePoint) Teams
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.