Manage the complete lifecycle of software assets, including acquisition, deployment, maintenance, renewals, and decommissioning.
Track and manage software license entitlements, usage, and compliance using ServiceNow SAM Pro.
Maintain and regularly update an approved software repository to ensure organizational standards and software hygiene.
Ensure all software assets and entitlements are accurately recorded and continuously reconciled across systems.
Author and maintain clear, detailed Standard Operating Procedures (SOPs) and contribute to a robust knowledge base to support internal software asset management processes.
Support software license audits and ensure alignment with vendor agreements and organizational policies.
Collaborate with procurement, legal, security, IT operations, and business stakeholders to align licensing strategies, resolve issues, and support planning for renewals or new acquisitions.
Analyze license usage trends to identify cost-saving opportunities such as reclamation or consolidation.
Generate reports and dashboards within ServiceNow to support internal audits, compliance checks, and executive briefings.
Support software deployment teams with license validation, version tracking, and distribution governance.
Train stakeholders and end users on software asset management policies and ServiceNow processes.
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3 to 5 years of experience in Software Asset Management, Software Licensing, or IT Asset Management with a software focus.
Minimum 2 years of hands-on experience with ServiceNow SAM Pro, including license models, entitlements, and reconciliation processes.
Strong understanding of various software licensing models (perpetual, subscription, SaaS, enterprise agreements, etc.).
Experience maintaining software catalogs, license entitlement records, and compliance documentation.
Experience creating and maintaining SOPs and internal knowledge documentation.
Familiarity with federal procurement and IT governance practices is preferred.
Experience with ITIL-based processes for asset and configuration management is a plus.
Advanced knowledge of ServiceNow Software Asset Management (SAM Pro).
Proficient in Microsoft Excel, including functions for license reconciliation and reporting.
Familiarity with software discovery tools and license tracking utilities.
Experience with tools related to contract/license management is a plus.
Active Public Trust clearance or ability to obtain one.
Ability to work on-site full-time in the Washington, D.C. area.
No travel required (0%).
Strong organizational skills and commitment to accuracy and compliance.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.