We are seeking an IT Service Desk Technician local to the DC area. We are seeking candidates that are motivated, self-starters, work well autonomously as well as within a team. They must be skilled at problem solving with a customer-focused mindset. Candidates should be comfortable communicating with front line employees, empathetic and great, active listeners. Demonstrate knowledge with complex systems and processes while thriving in a fast-paced, evolving environment.
Payrate range depends on level of experience: $25-28/hour
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
· 5+ years' Service/Help Desk experience (customer face to face experience)
· Problem-solving skills
· Account management using MS Active Directory/Azure
· Support of PC and Mac OS - enterprise level
· Mobile device manager - JAMF
· Support of MS Office Suite/O365/Google Suite
· Maintain accurate records using a ticket management system, i.e., ManageEngine, Zendesk, etc. --- NewsMax use zoho servicedesk, SLAs, updates
· Understanding of current principles and practices of IT support
· Familiarity of IT Service Desk functionality and maintenance procedures
· Experience with IT consulting or customer service
· Ability to work in a collaborative, cross-functional team environment
· Printer/computer experience example: Map a printer with a pc
· Endpoint management experience
· Excellent Communication & professionalism
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.