Service Desk

The Technician, Service Desk will be part of Global IT Services team that provides technology support for staff across all Client's global offices.The role will be responsible for proving customer support to Client's staffand supporting IT services globally. This team member will identify, research, and resolve technical problems.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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Critical Qualities:
Self-starter with strong initiative;
Disciplined with priorities;
Strong interpersonal skills and self-awareness;
Exceptional verbal and written communication;
Flexible, collaborative and eager to support others;
Effective team player who fosters collaborative environment; and
Adept at creative problem solving.

Requirements:
BS degree preferred; will consider an equivalent combination of education and experience providing technology and analytical support
1 to 3 years experience in a service desk or IT support function
3-5 years of professional work experience
Experience working in a global organization strongly preferred
Proven experience managing incidents and requests through an IT Service Management platform (ServiceNow) required
Familiarity with concepts of Incident Management, Problem Management, Change Management, CMDB, Service Requests and their practical application is required
Operational proficiencies in Windows 7/10, Mac OSX, Microsoft Office, Office 365, network support and printer management preferred
Working Knowledge of client/server technologies, network protocols and end-user support
Experience with desktop imaging/deployment required
ITIL Foundations Certification preferred
HDI and A+ Certifications preferred
Fluency in written and oral Englishrequired
Multi-lingual(Spanish,English, etc.) preferred (required for some locations)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.