Remote Change Release Specialist

-Experience managing Change Request process in ServiceNow

-Ability to communicate and document clearly with customer who has opened a Change Request to track changes through the packaging, testing, delivery process

-Respond to queries regarding assigned Change Requests

-Actively participate in post deployment review

-Present test results at stakeholder and customer facing Enterprise Change Control Board (ECCB) meetings, as required

-Work collaboratively with the team to provide customer-facing announcements and communications that describe the steps users are required to follow including any post installation or manual steps for deployments

-Bachelor's Degree plus 2-3 years of experience in a related field

-Must be a US Citizen and be able to obtain and maintain the require agency clearance.

-Experience using ServiceNow

-Proficient with Microsoft Office

-Experience directly interacting with customers virtually.

-Strong verbal and excellent interpersonal skills

-Ability to translate technical information into a format that is easily understood.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.