Insight Global is looking for a Helpdesk Support Technician to support a federal program, in Washington, DC. In this role, the individual will be responsible for:
* Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base
* Break/Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which fail
* Installation of specialty software which is not already packaged in SCCM
* Removal of devices from the network as directed by Security
* Assess issues and diagnose problems with printers
* Install printer toner
* High School diploma with 5+ years of prior relevant experience
* Customer service-focused attitude
* Current Public Trust clearance
* Ability to maintain a Public Trust clearance
* Past experience providing IT (Tier II) support in a Windows office environment
* Excellent written and verbal communication skills
* Use of an ITSM ticketing system
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.