Job Description
A client of Insight Global is looking to hire a TS/SCI Helpdesk Support Specialist to sit fully onsite in Arlington, VA. The ideal individual will have a background supporting federal clients and briefing senior leadership. You will be supporting a team with the intent to streamline entity extraction processes to extrapolate pertinent multi-INT data from myriad of intelligence sources. The section provides a solution for the automated recognition and grouping of entities in text documents, which also serves as a basis for additional procedures such as sentiment analysis, topic extraction, or other techniques related to natural language processing (NLP).
Required Skills & Experience
Active TSSCI Clearance (can hold CI Poly)
Senior level IT Support, Helpdesk, or Service Desk experience
Experience with ServiceNow as a ticketing system
Experience provisioning equipment and setting up new users to ensure all software and hardware are equipped
Excellent communication skills and ability to interface with senior level leadership
Nice to Have Skills & Experience
A client of Insight Global is looking for a TSSCI Senior Helpdesk Specialist to sit in Arlington, VA. The ideal individual will have a background supporting federal clients and briefing senior leadership. You will provide support on a team that provides a full spectrum of important IT-focused, enterprise-wide lifecycle support, including dev ops, applied technology investigations, operations and maintenance, and infrastructure lifecycle support services across the customer's enterprise. Day to day duties may include;
Create new customer accounts
Provide daily access/account verification and troubleshooting assistance
Respond to and diagnose problems through discussion with users
Ensure a timely process through which problems are controlled -- includes problem recognition, research, isolation, resolution, and follow-up steps
Interact directly with government customers; respond to telephone calls, email, and personnel requests for technical support
Document, track, and monitor end user issues to ensure a timely resolution
Provide second tier support to end users for either PC, server, or mainframe applications or hardware
Interact with other departments such as network services, software systems engineering, and/or applications development to restore end user service and/or identify and correct core problem
Simulate or recreate user problems to resolve operating difficulties
Recommend systems modifications to reduce user problems
Train government users how to use the system
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.