Helpdesk Program Manager

Post Date

May 15, 2023

Location

Washington,
District Of Columbia

ZIP/Postal Code

20002
US
Oct 03, 2025 Insight Global

Job Type

Contract-to-perm

Category

Project Manager

Req #

DC0-624219

Pay Rate

$67 - $101 (hourly estimate)

Job Description

* Our client, a Federal Contractor specializing in Management Consulting and Engineering Support is looking to bring on a Program Manager to their team. This person will be responsible for supporting a federal helpdesk and IT service desk program and responsible for managing the staff and competition of program objectives. Additional responsibility listed below:

o Responsible for overseeing delivery of task orders: Service Center Operations Support, IT Operations and Management, Configuration/ Change and Release Management, Data Architecture and Database Management, Audio Visual Support Services, Website Support Services

o Planning the entire program across scope, schedule, resources, risk, quality, etc., and monitoring the on-going execution of these areas;

o PMP implementation duties, to include, at a minimum:

Communications Plan generation and management;

Risk management and mitigation strategies;

Work Breakdown Structure management and maintenance;

Maintaining a positive work environment where ingenuity and resourcefulness foster and team spirit can develop;

Coordinating and collaborating operational activities with all IT teams (e.g., Engineering, Tailored Platforms, Security, etc.); and

Required Skills & Experience

* PMP Certification

* Bachelor's degree

* 10+ years of experience in federal program management

o Focus should be in IT Operations

o Must have previously ran a Help Desk program for a federal customer

Nice to Have Skills & Experience

* PMP certification

* Masters Degree

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.