Job Description
Primary responsibilities include providing Tier II support of maintaining multiple large Enterprise environment.
The supporting infrastructure includes multiple Microsoft based networks spanning multiple security enclaves within a hybrid (Windows & RHEL) environments.
System Administrative Advisory duties to include management of Windows and Linux workstations on EVDI and physical
Troubleshooting application functionality, crash and performance
Investigate user performance and work with external teams to improve user experience
Assist customers with Tier 2 incident resolution for Linux and windows applications.
Provide remote end user desktop support
Identifies, analyzes, and resolves system incidents with both short-term workarounds and long-term solutions. Responds to escalated service desk/team requests.
Communicate effectively (in oral and written form) with a variety of individuals; work well within small and large team environments.
Willingness to provide initial triage, response, and notifications for incidents
Participates in special projects as required
Required Skills & Experience
Active TS/SCI with Polygraph required
CompTIA Security+CE or similar for IAT Level II DoD 8570 certification
BA/BS (or equivalent experience); 6+ years of related systems administration experience
Must have related experience and knowledge/understanding of:
Active Directory Administration
DNS, DHCP, DFS, LDAP in a Windows or Linux environment
Windows 10, Server 2012, Server 2016
Application Troubleshooting such as Outlook, Excel, Word, JAVA, Internet Explorer, Firefox
Linux Operating system as a server or desktop (RHEL 6/7/8, CentOS 6/7/Stream, Scientific Linux 6/7, Fedora)
Understanding of Samba and NFS file sharing protocols
Understanding of ServiceNow, NETS or other ticketing process
ITIL v3 or higher
Nice to Have Skills & Experience
Microsoft System Center Configuration Manager
PowerShell
Virtualization Environments (VMware, Citrix)
Profile management utilizing the VMware User Experience Management (UEM) toolset
Microsoft Exchange
Telephone/Video support
Networking
Linux scripting (Python, Perl, Ruby, Bash)
Gnome and KDE desktop environments
Puppet or Ansible experience
Linux Kickstart
Red Hat Satellite or Foreman/Katello
Dell/EMC Isilon and Netapp storage appliances
Experience with monitoring tools like SCOM, Zabbix or Nagios
DoD STIG hardening
Containerization (Docker, Podman)
Cloud environments (AWS, Azure, Google Cloud)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.