CMDB & Discovery SME

A client of Insight Global is seeking a ServiceNow CMDB & Discovery SME to join their team. This individual will work hands-on in ServiceNow to configure, optimize, and troubleshoot CMDB and Discovery processes in an existing environment. They will investigate issues related to credentials, discovery patterns, and integrations, while partnering with developers and infrastructure teams to improve data accuracy and service mapping across cloud and on-prem systems.

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• 6+ years of ServiceNow experience with a strong focus on CMDB & Discovery, including hands-on configuration and implementation from scratch
• Proven experience troubleshooting Discovery issues, including discovery patterns, credentials, probes, and sensors in existing environments
• Strong understanding of CMDB lifecycle, CSDM, and data governance, ensuring accuracy and completeness of CI data
• Experience configuring and managing ServiceNow Discovery, Service Mapping, and MID Servers
• Solid understanding of infrastructure and cloud environments (AWS, Azure, AD, integrations like Tanium)

• ServiceNow certifications (CSA, CIS–Discovery, CIS–Service Mapping)
• Experience with cloud discovery and integrations across AWS, Azure, or GCP
• Exposure to ITOM modules and Event Management
• Experience working in heavily integrated environments (e.g., Tanium, Active Directory, other enterprise tools)
• Background supporting CMDB governance, audits, and KPI/dashboard reporting

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.