Intake and Demand Lead

Our large global manufacturing client is looking for an Intake and Delivery Lead to join their IT Strategy and Governance team, reporting into a new Lead Technical PMO. Our client is building a true, IT-focused Technical PMO (TPMO) to support a significant influx of enterprise IT demand, driven by organization-wide system upgrades and ongoing technology modernization efforts. The focus has shifted toward optimizing how technology initiatives are evaluated, prioritized, and delivered, making this TPMO the single point of entry into IT for both intake and execution. As part of this effort, the organization is seeking an Intake & Demand Lead to own the front end of IT demand management. This role ensures initiatives are clearly defined, properly vetted, and decision-ready before entering delivery. The Intake & Demand Lead will partner closely with IT, architecture, security, and business stakeholders, balancing the ability to ask the right technical questions while also managing business requirements and prioritization. The ideal candidate is digitally native, GenAI- and Copilot-forward, and highly organized, with a strong ability to translate business needs into structured, executable IT demand while maintaining speed and governance.

This is a hybrid position, 3-4 days onsite in Wilmington, DE, and the targeted pay rate would not exceed $65/hr.

Decision Rights
• Own intake processes, templates, and readiness criteria
• Accept or reject intake submissions based on completeness and readiness
• Assign demand categories (Run / Grow / Transform) and perform initial sizing
• Recommend priority sequencing and trade-offs for governance approval
• Trigger required risk, security, privacy, and Responsible AI reviews
• Approve “ready for prioritization” and “ready for delivery kickoff” status (within policy)
• Escalate exceptions and conflicts to the Lead TPMO

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 3–5 years of experience in IT PMO, intake, demand management, or program coordination
• Experience supporting IT or technical portfolios in a structured governance environment
• Strong ability to translate business requests into well-defined, scoped IT initiatives
• Comfort partnering across technical and non-technical stakeholders
• Familiarity with portfolio prioritization models and demand categorization
• GenAI- and Copilot-native; actively uses AI tools to improve speed and quality of work

Experience working in Jira or similar intake/delivery tooling

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.