We are seeking a Level 2 IT Support Engineer to join our team. This individual will be responsible for hardware and software support, mobility support, and some network support. This employee will sit onsite in Wilmington, DE Monday through Friday from 8AM-5PM supporting end users in person.
Hardware and Network Support: Provisioning devices, imaging laptops, and handling hardware up to network troubleshooting (e.g., connectivity issues with network or VPN).
Mobility Support: Managing Apple devices (iPhones and iPads) using Intune for Mobile Device Management (MDM).
Software Support: Strong experience with O365 - Outlook, Teams, SharePoint, etc.
Ticketing System: Utilizing ServiceNow for managing support tickets.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
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- 3+ years of IT support experience, with at least 1 year of experience being Level 2 Deskside Support
- Proficient with Windows operating system
- Mobile device management using Intune
- Expert with Office365
- Excellent communication and professionalism
- Strong team player with a collaborative mindset
- Proficient with Mac operating system
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.