A Global Energy Commodities Merchant and Infrastructure Asset Investor client is looking for a Desktop Support Engineer to join their IT team. They will be joining their tier 2 support team and will be in charge of completing troubleshooting tickets and new hire onboarding. CCI has 900 end users, 8-25 new hires a month. This person will be in charge of desktop build, phone, new hire apps, and customer service new hire calls. They will also handle the level 2 tickets. An example could be: I opened my computer and my monitors are not working. Biggest need here is to have someone that has excellent customer service experience and that is willing to proactively provide the highest quality of customer service.
* Background in trading company (Bloomberg or Reuters)
* Experience with SCCM and Intune
* Linux
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.