Job Description
We are seeking a Level 1 Help Desk Technician to support MyChart for a large healthcare system that has recently expanded through the acquisition of two hospitals. This role serves as a critical front-line resource to ensure a seamless patient and staff experience with the MyChart patient portal during a period of growth and system integration.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Serve as the first point of contact for patients and staff, providing basic technical support via phone, email, or ticketing system
Assist with account access issues, including password resets and login troubleshooting, while adhering to security and HIPAA protocols
Support users with MyChart portal navigation, account activation, and general usage questions (appointments, messaging, billing, etc.)
Document issues, manage ticket tracking, and escalate more complex technical problems to higher-level IT teams as needed
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.