Customer Experience Analyst

Insight Global is seeking a data‑driven, customer‑obsessed CX Insights Analyst to join our client's CX journey & design team. This role will be pivotal in uncovering customer pain points, synthesizing insights into compelling stories, and partnering across UX Research, Marketing Research, and CX Design to drive our CX Improvement roadmap. The ideal candidate is equal parts analyst and storyteller—someone who loves diving into customer data and transforming it into meaningful insights that influence strategy, design, and business decisions. Their key responsibilities will include analyzing customer feedback and behaviorial trends, identifying pain points and building dashboards to surface actionable insights. The pay is 40-45/hr. The role will be performed on-site in Stamford, CT.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- 3–5+ years in CX analytics, customer insights, business analytics, or a related field.
- Hands‑on experience with Medallia, Tableau, and MicroStrategy (or similar feedback/BI tools).
- Strong quantitative analysis skills with the ability to interpret and work with large datasets.
- Excellent written and verbal communication skills, particularly in insight storytelling.
- Ability to work collaboratively across research, design, marketing, and product teams.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.