Job Description
A client is looking for a Senior Project Manager to sit 4 days onsite in Stamford, CT. This PM will support a range of cross-functional initiatives tied to outage management, customer communication, and large-scale network upgrade programs. On a day-to-day basis, this individual will be responsible for building and managing project plans, gathering and documenting requirements (including BRDs), and driving execution across multiple concurrent workstreams. They will partner closely with internal stakeholders across network, operations, and customer teams to ensure alignment, proactively manage risks and issues, and drive timely resolution. This role will also be responsible for validating project outcomes, tracking success metrics, and supporting reporting efforts, including insights pulled from internal systems. In addition, this individual will contribute to initiatives related to outage impact, including supporting processes tied to customer communications, credit calculations, and escalation analysis. They will play a key role in identifying opportunities for process improvement and ensuring a consistent and positive customer experience across both reactive (incident-driven) and proactive (planned upgrade) efforts. This person needs to have strong stakeholder management and communication skills, as well as a customer-centric mindset. They need to be comfortable with pay within the range of 60-70/hr depending on experience level.
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Required Skills & Experience
10+ years of Project Management experience in a fast-paced, cross-functional environment
Experience managing multiple concurrent projects and priorities at once
Strong stakeholder management skills across both technical and business teams
Experience gathering requirements and creating documentation (BRDs, project plans, etc.)
Ability to drive issue resolution and keep projects moving forward
Experience defining success metrics, tracking progress, and reporting on outcomes
Experience working in Jira
Some level of technical acumen (ability to understand systems, data flows, etc.)
Experience in a customer-facing or customer-impact-driven environment
Nice to Have Skills & Experience
Telecom industry experience
Experience working on outage management, incident response, or service reliability initiatives
Exposure to customer communication strategies (especially during incidents or planned outages)
Experience supporting large-scale infrastructure or network upgrade programs
Experience with data analysis, insights generation, or reporting tools
Experience with financial tracking or budget management across large programs
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.