Job Description
The Telecom Engineer will be responsible for the administration, support, and troubleshooting of enterprise telephony and cellular systems, with a primary focus on Avaya platforms. This role will manage VoIP and analog phone systems, including phone setup and installation, extension provisioning in Avaya Communication Manager, voicemail and fax configuration, IVR support, and softphone installation and troubleshooting. The engineer will partner closely with business and IT stakeholders to support call center operations, ensure reliable voice services, and resolve complex telephony issues through testing, diagnostics, and escalation as needed. Additional responsibilities include installation, termination, and testing of telephone cabling, mobile device management for cellular services, and administration of supporting platforms such as Everbridge and Softeligent. This role requires hands-on telephony expertise, strong troubleshooting skills, and the ability to support mission‑critical communication systems in a fast‑paced enterprise environment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Strong hands-on experience supporting Avaya telephony systems or related technology
Proven experience with VoIP phone setup, installation, and troubleshooting, including call quality and connectivity issues
Ability to troubleshoot and test analog phone lines, fax machines, voicemail, and IVR solutions
Experience supporting call center environments and user phone extension provisioning
Working knowledge of telephone cabling installation, termination, and testing
Experience administering or supporting cellular services or mobile device management (MDM) platforms
Nice to Have Skills & Experience
Experience with Avaya Communication Manager and Avaya softphones
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.