Job Description
The State is seeking a Help Desk Technician consultant to provide Level 1 technical support and user administration services. This role will deliver telephone, remote, and limited face‑to‑face support for end users, with a strong emphasis on processing, verifying, and maintaining agency User Administration forms for employee moves, adds, and changes. The position requires exceptional attention to detail, adherence to established procedures, and a strong customer‑focused mindset.
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Required Skills & Experience
Minimum of one (1) year of experience providing:
PC hardware and software installation
End-user technical support (face-to-face and telephone)
Excellent customer service
Strong attention to detail and ability to follow defined processes and protocols
Ability to communicate clearly with technical and non-technical users
Respond promptly to service requests and escalate issues appropriately following agency protocols
Review User Administration forms for completeness and accuracy
Create, modify, and maintain user accounts across multiple agency systems in accordance with established procedures
Perform PC hardware and software installations, device imaging, and device troubleshooting
Nice to Have Skills & Experience
Experience with computer system and user administration
Working knowledge of Microsoft Active Directory
Experience supporting Windows 10 and Windows 11
Experience with Microsoft Office 365
Experience with device management, device imaging, and device troubleshooting
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.