Job Description
The Design Operations Manager supports the Product Experience (PX) organization by bringing structure to intake, prioritization, and execution across UX Design and Research teams. This role manages demand intake, aligns closely with Product and Sales stakeholders, and ensures work is clearly defined and ready to enter PX workflows. They oversee capacity, coordinate work across designers and researchers, track progress, and remove blockers to keep initiatives moving. The role also drives operational consistency through reporting, vendor coordination, and continuous improvement of PX processes and tools. This is a 6-month ongoing contract and pays $60-$68hr.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
· 5+ years of experience in Design Operations, Program Management, or operational roles supporting UX, Product, or Research teams
· Hands‑on experience supporting UX Designers and/or User Researchers in a digital product or digital sales environment
· Proven ability to bring structure and clarity to ambiguous or evolving requests
· Strong organizational, problem‑solving, and prioritization skills
· Effective stakeholder communication and cross‑functional coordination experience
· Demonstrated use of AI tools to improve efficiency, reduce manual effort, and enhance visibility into workstreams
· Responsible for maintaining workflows, dashboards, and tracking systems
Experience using tools such as JIRA, Monday.com, SharePoint, or similar platforms
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.